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Privacy Policy

This Privacy Policy governs the use of data supplied by you or received by us. Protecting your data, privacy, and financial details is of utmost importance to Al Nada Exchange.

Privacy Policy & General Overview

This Privacy Policy published and shared by Al Nada Exchange governs the use of data supplied by you or as may be received by us during the course of providing services to you. Protecting your data, privacy and financial details is of utmost importance to us.

We are concerned about the privacy and security of the information provided to us and we are committed to hold your information secure and confidential. We are obliged to take precautionary measures to protect your valuable information against unauthorized access, theft, destruction, alteration or disclosure which includes physical access security and encryption. The following privacy statement reveals our guidelines and methods on information collection and usage.

This policy (together with our Terms & Conditions and any other documents referred to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand the types of information we collect from you, how we use that information and the circumstances under which we will share it with third parties.

App & Website Usage Consent:

By using Al Nada Exchange mobile application ("App" or "Mobile App") or visiting our website (our "Website") you are accepting and consenting to the practices described in this policy.

Unless context otherwise requires a reference to the Website, it shall be deemed to also refer to the App. For the purpose of the relevant data protection legislation, the data controller is Al Nada International Exchange authorized by the regulatory authority to carry out the business of remittances and is bound to fulfill the regulations and licensing conditions of the regulatory authority.

What type of information do we collect from you?

We may collect and process the following data about you:

Information you give us

You may give us information about yourself by filling in forms, providing your ID images on our Mobile App or by corresponding with us by phone, e-mail or otherwise.

This includes (but is not limited to) information you provide when you register to use our Mobile App, transfer money using our Mobile App and when you report a problem with our App.

NameDate of BirthAddressE-mailPhone NumberFinancial & Payment TokensPayment ReasonPersonal DescriptionGeographic LocationPhotographGovernment ID & CopiesAddress Proof

Information we collect about you

With regard to each of your visits to our Mobile app/Website, we may automatically collect the following information:

  • Details of the money transfers you carry out via our mobile app, including the geographic location from which the transaction originates.
  • Technical information, including Internet protocol (IP) address, login info, browser details, time zone, operating system, and platform.
  • Fitness info such as exercise or physical activity, GPS location, and location identified by your mobile operator.
  • Information about your visit, including URL clickstream, viewed or searched items, page response times, cookies, interaction info, and customer service calls.

Information we receive from other sources

We may receive information about you if you use any of the other websites we operate or other services we provide either directly or through our affiliates.

We also may receive information from the banks and other financial institutions you are using to transfer money to us or using as a means of identity verification. We work closely with business partners, sub-contractors, analytics, and credit reference agencies who may share data.

How do we use the information collected from you?

We will use the information you give to us to:

  • 1Carry out our obligations arising from contracts (including the Customer Agreement) and provide services you request.
  • 2Provide you with information about other services we offer that are similar to those you have already purchased or enquired about.
  • 3Provide you with information about services we feel may interest you.
  • 4Notify you about changes to our service.
  • 5Ensure content from our website is presented in the most effective manner for you and your device.
  • 6Comply with legal and regulatory requirements.

We will use the information we collect about you to:

  • 1Administer our App for internal operations, troubleshooting, data analysis, testing, research, and surveys.
  • 2Improve our App to ensure content is presented in the most effective manner.
  • 3Allow you to participate in interactive features when you choose to do so.
  • 4Maintain efforts to keep our App safe and secure.
  • 5Comply with regulatory, Know Your Customer (KYC), and Anti Money Laundering (AML) requirements under local laws and global treaties.
  • 6Measure the effectiveness of advertising we serve and deliver relevant advertising.
  • 7Make suggestions and recommendations to you and other users about goods or services that may interest you.

Information we receive from other sources:

We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above.

Disclosure of Collected Information

We shall take appropriate measures to protect your information and shall restrict this information to only those personnel who are bound to discharge their duties for effecting the payment. Any information shared with third parties (e.g. business partners, suppliers, and subcontractors) shall be subjected to non-disclosure contractual requirements.

We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries.

Sharing with selected third parties:

  • •Business partners, suppliers and subcontractors for the performance of any contract we enter into with them or you.
  • •Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others.
  • •Analytics and search engine providers that assist us in the improvement and optimization of our App.

The sharing of such data is restricted to sharing the minimum information required, and we do not share personally identifiable information with advertisers/analytics providers.

Third-party disclosures may also occur:

  • •In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer.
  • •If Al Nada Exchange or substantially all of its assets are acquired by a third party, where customer data is one of the transferred assets.
  • •If we are under a duty to disclose data to comply with any legal obligation, or to protect the rights, property, or safety of Al Nada Exchange, our users, or others. This includes exchanging information for fraud protection.

We may also show your first name, first initial of your surname and photograph to the recipient of your money transfer, to your peer-to-peer counterparty and disclose these on the transfer map on our webpage to show some recent transfers done through Al Nada Exchange as an example.

Storage and Security of Personal Data

The data that we collect from you may be transferred to, and stored at, a destination outside the local geography. It may also be processed by staff operating outside the local geography who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your money transfer, the processing of your payment details and the provision of support services.

By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Server Hosting

All information you provide to us is stored on our secure servers.

Encryption Standards

Any payment transactions will be encrypted using Transport Layer Security (TLS).

Password & PIN Security Warning

Where we have given you (or where you have chosen) a password or PIN which enables you to access certain parts of our App, you are responsible for keeping this password or PIN confidential.

We ask you not to share your password and PIN with anyone at any time, including any representative who is or claims to be authorized by Al Nada Exchange.

We will do our best to protect the data that is shared via the internet. Once we have received your information, we use strict procedures and security features to try to prevent unauthorized access.

Internal Security Procedures

  • ✓We restrict access of your personal information to those employees of Al Nada Exchange who have a business reason for knowing such information.
  • ✓We continuously educate and train our employees about the importance of confidentiality and privacy of customer information.
  • ✓We maintain physical, electronic and procedural safeguards that comply with the relevant laws and regulations to protect your personal information from any unauthorised access.

We would not directly sell any or all of your data to a third party where such use of data is not required for the purpose of providing Al Nada Exchange services or offers. We may choose to provide aggregated information that represents trends, group behaviour or patterns which does not include any personally identifiable information, to third parties for marketing and research purposes.

User Profile Deactivation & Deletion

Profile deactivation requests can be completed by visiting any of our branches. For security and compliance, the process is structured as follows:

1

Identity Validation

Our front-line associates will validate the customer identity in-branch to prevent unauthorized requests.

2

Status Update

After verifying the request, the customer profile status is updated to inactive.

3

Action Blocked

Once the profile is inactive, all transactional activity across all Al Nada Exchange digital platforms is restricted.

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Access of Information

Depending on applicable laws, you may have the right to access information held about you. Your right of access can be exercised in accordance with the relevant data protection legislation.

Any access request may be subject to a fee to meet our costs in providing you with details of the information we hold about you.

AML/CFT and Sanctions Policy

The Anti-Money Laundering, Combating the Financing of Terrorism (AML/CFT) policy of Al Nada Exchange aligns directly with regulatory authorities and service providers in the country of operation.

  • •Transaction Control: You agree that we have the right to block, refuse or delay transactions without liability on our part or our officers if we suspect transactions breach AML laws, global treaties, or involve sanctioned individuals/entities connected to OFAC, the United Nations, or the country of operation.
  • •Information Provision: You must provide requested information/evidence to manage AML/CFT risks or fulfill legal obligations in the country of operation or correspondents.
  • •Law Enforcement Disclosure: We reserve the right to disclose customer details and payment instructions to law enforcement agencies, regulatory authorities, or courts where required.
  • •Declaration of Agency: You confirm you are acting solely on behalf of yourself. If acting for a third party, you warrant to disclose this in advance. We have the right to request additional documentation to review and verify the relationship to ensure compliance.

Policy Updating

We reserve the right to change or update this policy at any time by placing a prominent notice on Al Nada Exchange's website. Such changes shall be effective immediately upon posting to this website.

We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will take all efforts to notify you. We may notify you here, or by means of a notice on our homepage.

If we decide to make changes in our email practices, we will post those changes to this privacy policy, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances.

Jurisdiction & General Terms

This privacy policy and any dispute or claim arising out of the privacy policy is governed by the country of operation.

Any dispute or claim arising out of or in connection with the privacy policy will be subject to the non-exclusive jurisdiction of the country of operation.

Marketing Opt-Out:

You have the right to ask us not to process your personal data for marketing purposes. You can exercise this right at any time by contacting our support team at cs@alnadaex.com.

External Links Notice:

Our App/Website may contain links to and from the platforms of partner networks, advertisers and affiliates. If you follow a link, please note that these platforms have their own privacy policies and we do not accept any responsibility or liability. Please check their policies before submitting personal data.

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